Absolute worst place to buy a car in the area. We traded in our trailblazer for a 2007 Chrysler Sebring with 31k miles on it. We were very excited to get the Sebring with such low miles and the price was right. We were told that it was a deer hit that was totalled and bought on an insurance auction. When the dealership bought the car they replaced the radiator and tranny lines as well as the hood grill and front fenders. In less than a day the car broke down after we purchased it. We took it back into the dealership and they told us that it broke down because one of the new tranny lines that THEY REPLACED went bad. They replaced it. In less than 3 days after that we started having issues with the car overheating because the new radiator that THEY REPLACED wasn't working properly. I called the owner of the shop Dave, and I was pretty pissed because it seemed as if the only things wrong with the car were things that their mechanic did wrong in the first place. After explaining this to Dave, he promptly hung up on me for "insulting him" when I told him the problems we were having were the fault of his mechanic.
Respectfully
I have purchased several vehicles from Eau Claire Auto Exchange and have always felt confident in what I was purchasing. The staff and owners are honest and upfront. They go above and beyond what is required to make sure you are happy in your purchase. I will continue to buy cars at Eau Claire Auto Exchange and will recommend others there as well.
Long story short, DO NOT BUY A CAR FROM THIS PLACE. There is no customer service and the staff at this dealership are absolute morons.
I took my son here to get his first car. Immediately the salesman used flattery on me and said I didn't look old enough to have a son that was driving age. This was a little uncomfortable.
Also, on their website all the vehicles listed have a Car-fax report but it said expired when I clicked on it. I had asked to see the Car-fax report on the vehicle when I was there and he said they didn't have any, I asked why it would say they have the reports on the website then and he said he had no idea and that they do not have any reports for the vehicles.
Isabel Greco
This past Monday, my husband Eugene & my youngest son drove to your facility to see an auto you advertised in the internet. They took quite a trip to help out our other son and in good faith my husband put a $100.00 deposit to hold the auto. Unfortunately our son was not able to secure a loan to purchase this auto. My husband called you today asking for a refund and in return you just hung up on him. With this action it says a lot about your character and integrity. I feel this was very unprofessional of you. Please be an honorable professional business man and refund our deposit. By doing this it says a lot about you and your business. You at least should have been more courteous and not have hung up the phone as if dismissing us for this entails that others should never give you a deposit for It shows you are not a fair person.
Thanking you in advance for your courtesy.
All cars are salvage but they list them as clean
Stay away!!!
The car we were looking at he specifically told me it had been in a head on collision, they rebuilt the engine, and the frame had to be repaired. I was very leery about this. We took the car for a drive and the car was shaking and vibrating once it got over 40mph. You could feel it through the floor and the seats. I knew something was not right. When we got back I told him about the issue and that I was concerned. He said it was most likely just the tire pressure and worst case it needed an alignment. Now, being a woman doesn't mean I don't know jack about cars. I didn't believe this for a second as I have 2 vehicles that have slow tire leaks and never had this kind of vibration before. While we were discussing the issue, I told him I was not comfortable buying a vehicle with that kind of problem. The owner then came out and said right now is the best time to buy the car because come tax time they are jacking their prices way up. Not impressed! The salesman then took the vehicle for a drive and agreed something wasn't right but stuck to his story about the tires just needing more air but that he would pull the car off the lot because he would not sell a car that had that kind of issue. I told him I was not interested in the car, he pulled the car off the lot to "have a mechanic check on the vibration problem". Later that day the car was parked back on the lot again. I also noticed that the 6 cars I looked at all had salvaged titles.
Eau Claire Auto Exchange West is a US Car Dealer based in Elk Mound, Wisconsin. Eau Claire Auto Exchange West is located at 1061 US-12, Elk Mound, WI 54739, USA.
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